LEGAL
PRIVACY & POLICY.
This policy explains how Autoshield collects, uses and protects your personal information when you use our services or visit our website.
Informations we collect:
When you interact with Autoshield — whether booking a service, contacting us, or visiting our website we collect only what we need to serve you properly.
Information you provide directly includes your name, email address and phone number submitted through our booking or contact forms. We also collect vehicle details such as make, model, year and registration, along with any notes you share about your vehicle's condition. If you make a payment, that information is processed securely through our third-party payment provider. Any communications you send us by email, phone or contact form — are also retained.
We also collect certain information automatically when you visit our site. This includes your browser type, device, operating system, IP address and approximate location. We record which pages you visit, how long you spend on the site and where you came from. Cookie identifiers and session data are also captured, which is covered in more detail in Section 4.
How We Use Your Information
We use the information we collect solely to operate, improve and communicate about our automotive services. We do not sell your data to any third party, under any circumstances.
Your contact and vehicle details are used to confirm bookings and coordinate your service. Your phone number and email are used to send live service updates and SMS notifications while your vehicle is with us. Payment and contact information is used to process transactions and issue invoices. If you reach out with an enquiry, we use your name, email and message to respond. We also use anonymised analytics data to understand how our website is used and where we can improve. If you have given us explicit consent, we may occasionally send you promotional offers or service reminders by email.
Data Security
We do not sell, rent or trade your personal information. We share data only in the limited circumstances described below, and only to the extent necessary.
We work with trusted service providers who help us operate our business — including payment processors, email platforms and analytics tools. All of these providers are bound by data processing agreements and are not permitted to use your data for their own purposes. We may also share data where required by law, court order or regulatory authority. In the event of a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, and you will be notified in advance. In any other circumstance, data is only shared with your explicit consent.
Cookies
Our website uses cookies and similar tracking technologies to improve your experience and understand how the site is used.
Essential cookies are required for the website to function and are always active. Analytics cookies help us understand visitor behaviour and improve our content — these are active for up to two years. Preference cookies remember your settings and are retained for up to one year. Marketing cookies, which are only active with your explicit consent, deliver relevant content and expire after 90 days.
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of the site.
SECURITY
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to guard against unauthorised access, alteration, disclosure or destruction.
All data transmitted via our website is encrypted using TLS. Access to customer data is restricted to authorised personnel only. Payment information is handled exclusively by PCI-DSS compliant third-party providers — we do not store card details at any point. We conduct regular security audits and vulnerability assessments to keep our systems secure.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. If you believe your data has been compromised in any way, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern, please contact our team directly.